AJOB Electrical Ltd Complaints Policy
At AJOB Electrical Ltd, we are committed to providing the highest standards of service. However, we understand that occasionally things can go wrong. If you have a complaint, we want to resolve it as quickly and efficiently as possible. This page outlines our complaints policy and procedure.
How to Make a Complaint
If you have a complaint about our service, please follow the steps below:
- Contact Us Directly:
- Phone: Call us on 0113 450 8507 during office hours (Monday to Friday, 08:30-17:00).
- Email: Send an email to sales@ajobelectrical.com with details of your complaint.
- Post: Write to us at our trading address: AJOB Electrical Ltd, 64 The Rowans, Robin Hood, Wakefield, WF3 3FA.
- Provide Full Details:
- Include your name, address, contact details, and a clear description of the issue.
- If applicable, provide any relevant documentation or photographs.
Our Complaints Handling Procedure
- Acknowledgement:
- We will acknowledge receipt of your complaint within 2 working days.
- Investigation:
- We will thoroughly investigate your complaint. This may involve reviewing our records, speaking to the electrician(s) involved, and assessing any supporting information you provide.
- Response:
- We aim to provide a full response within 10 working days of receiving your complaint. If the investigation takes longer, we will keep you informed of the progress and the expected resolution date.
- Resolution:
- If your complaint is upheld, we will explain the actions we will take to resolve the issue. This may include rectifying any faults, offering compensation, or implementing changes to prevent a recurrence.
- If your complaint is not upheld, we will provide a clear explanation of our findings.
Escalating Your Complaint
If you are not satisfied with our response, you can escalate your complaint as follows:
- Internal Review:
- Request an internal review by contacting our office and asking for your complaint to be re-examined by a senior manager.
- Which? Trusted Traders:
- As a Which? Trusted Traders endorsed business, we adhere to their complaints procedure. If you remain dissatisfied after our internal review, you can contact Which? Trusted Traders for further assistance.
- Which? Trusted Traders Contact Details:
- Phone: 0117 456 6031
- Email: trustedtraders@which.co.uk
- Website: Which? Trusted Traders Complaints Procedure
Commitment to Improvement
We value all feedback and use it to continuously improve our services. Your complaint will be recorded and reviewed as part of our commitment to quality and customer satisfaction.
Thank you for bringing your concerns to our attention. We are dedicated to resolving any issues promptly and fairly. If you have any questions about our complaints policy, please do not hesitate to contact us.
Our Accreditations
Leeds & Wakefield Electrician News & Advice
Useful Links for Homeowners
Here are some valuable resources for homeowners looking for reliable and safe electrical services in Leeds and Wakefield. These external links provide expert advice, safety guidelines, and tips on finding trusted electricians.
Electrical Safety First
- Electrical Safety First - Home Electrical Safety Tips
- Discover essential safety tips and guidelines to keep your home electrical systems secure.
NICEIC
- NICEIC - Find a Contractor
- Locate certified and reliable electricians in your area through the NICEIC directory.
TrustMark
- TrustMark - Government Endorsed Quality
- Learn about TrustMark, the government-endorsed quality scheme for reliable tradespeople.
Which? Trusted Traders
- Which? Trusted Traders - Advice for Homeowners
- Access advice and tips on home maintenance from Which? Trusted Traders, ensuring you hire trusted professionals.
Citizen's Advice
- Citizen's Advice - Home Improvements and Repairs
- Get impartial advice on handling home improvements and repairs, including electrical work.
Health and Safety Executive (HSE)
- HSE - Electrical Safety FAQ's
- Read up on the Health and Safety Executive's Electrical Safety Frequently Asked Questions..
Energy Saving Trust
- Energy Saving Trust - Energy Efficiency
- The Energy Saving Trust provides tips on making your home more energy-efficient, including advice on modern electrical systems and appliances.
Local Authority Building Control (LABC)
- LABC supports new industry initiative to enhance electrical safety
- The Electrical Safety Roundtable and Trustmark have teamed up to create a tool for homeowners, tenants and electricians.
Gov.uk
- Electrical Safety Standards in the Private Rented Sector
- Official UK government guidelines on electrical safety standards for landlords and tenants, ensuring rental properties meet necessary safety requirements.
Electrical Safety First
- Electrical Safety First - Garden Safety
- Tips on using electrical equipment safely in the garden.
AJOB Electrical Ltd company number 08681650 is registered at 64 The Rowans, Robin Hood, Wakefield, WF3 3FA. We are VAT registered, VAT number 395407960, and insured by Rhino Trade Insurance with a public liabilty limit of £5,000,000, an employers' liability indemnity limit of £10,000,000, and professional indemnity of £250,000. As a TrustMark registered company, we adhere to the TrustMark customer charter, which you can find here. As a Which? Trusted Trader, we adhere to the Which? Trusted Trader code of conduct, which you can find here.